Customer Success Specialist

April 13, 2022
  • Remuneration: Market-related based on experience
  • Location: Johannesburg
  • Education level: Secondary/Tertiary
  • Job level: Jnr
  • Type: Permanent

About Bridgement

Bridgement is breaking down the barriers to access finance for small businesses in South Africa. Traditional loans from banks and other lenders have a slow application process, have strict criteria, require a lot of documentation, and inflexible terms. In contrast, we use cutting-edge technology and artificial intelligence to offer flexible finance online, with a 2-minute application, no documentation required, and a decision in a matter of hours. We’re a well-funded fintech start-up, backed by Capricorn and the greater Yellowwoods group, best known for their investments in and ownership of Nandos, Hollard, Clientèle, Direct Axis, and Budget Group. Having won Xero’s App of the Year award, we are proud to be recognised by a worldwide brand as a trusted and valued partner.

Roles & Responsibilities

As a Customer Success Specialist you will:
  • Engage and build relationships with SME business owners
  • Act as the main point of contact in all matters relating to new and existing clients
  • Assist clients with completing our online application, obtain any missing information, and ensure completeness of applications
  • Follow-up on and nurture leads from existing sales channels
  • Drive and close on new and repeat-business
  • Use our analytical and CRM systems to manage, track and communicate with customers via email, phone and live-chat


You will need to:
  • Be very comfortable using a computer
  • Be well-spoken and fluent in English
  • Be dynamic, outgoing, high-energy and able to establish rapport with customers
  • Have basic business acumen and be able to hold conversations with business owners and answer difficult questions
  • Multitask, manage time, and prioritize when dealing with significant volumes of calls, emails, and chats simultaneously
  • Be independent, self-motivated and resourceful
It will be useful to have although not absolutely required:
  • A tertiary degree
  • Experience in related or similar sectors (for example: banking, finance, insurance, or other B2B sectors)
  • Experience in a similar customer/sales support role
  • Experience using CRM platforms


In addition to a competitive salary, we also provide:

  • A smart, fun and diverse team with an open door policy for conversation, suggestions and idea sharing
  • A lovely office in the heart of Melrose Arch featuring fat saks, playstation, a putting green and monthly team social events
  • Great coffee and plenty of other drinks and snacks in our kitchen
  • Sponsorship for pre-approved online courses
  • Flexible work hours and work-from-home days each week

Ready to Apply?

If you think you’re the right person, please send your CV to [email protected]

We look forward to hearing from you!