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Gauteng

Customer Success Specialist

April 13, 2022
  • Remuneration: Market-related based on experience
  • Location: Johannesburg
  • Education level: Secondary/Tertiary
  • Job level: Jnr
  • Type: Permanent

About Bridgement

Bridgement is breaking down the barriers to access finance for small businesses in South Africa. Traditional loans from banks and other lenders have a slow application process, have strict criteria, require a lot of documentation, and inflexible terms. In contrast, we use cutting-edge technology and artificial intelligence to offer flexible finance online, with a 2-minute application, no documentation required, and a decision in a matter of hours. We’re a well-funded fintech start-up, backed by Capricorn and the greater Yellowwoods group, best known for their investments in and ownership of Nandos, Hollard, Clientèle, Direct Axis, and Budget Group. However, we are still near the start of our journey because we aim to issue over a billion Rand in finance to small businesses within the next 3 years.

Roles & Responsibilities

As a Customer Success Specialist you will:
  • Engage and build relationships with SME business owners
  • Act as the main point of contact in all matters relating to new and existing clients
  • Assist clients with completing our online application, obtain any missing information, and ensure completeness of applications
  • Follow-up on and nurture leads from existing sales channels
  • Drive and close on new and repeat-business
  • Use our analytical and CRM systems to manage, track and communicate with customers via email, phone and live-chat

Requirements

You will need to:
  • Be very comfortable using a computer
  • Be well-spoken and fluent in English
  • Be dynamic, outgoing, high-energy and able to establish rapport with customers
  • Have basic business acumen and be able to hold conversations with business owners and answer difficult questions
  • Multitask, manage time, and prioritize when dealing with significant volumes of calls, emails, and chats simultaneously
  • Be independent, self-motivated and resourceful
It will be useful to have although not absolutely required:
  • A tertiary degree
  • Experience in related or similar sectors (for example: banking, finance, insurance, or other B2B sectors)
  • Experience in a similar customer/sales support role
  • Experience using CRM platforms

Benefits

You’ll join a diverse team of smart, passionate and humble people, all interested in learning more and developing themselves, and passionate about growing our FinTech solution to simplify business funding. In addition to a competitive salary, we also provide:

 

  • A smart, fun and diverse team
  • A lovely office in the heart of Sandton, fully stocked bar and a gym that includes free weekly classes
  • Great coffee and plenty of other drinks/snacks in our kitchen
  • Flexible work hours and work-from-home days each week (we’re currently operating on a hybrid office and work-from-home basis)

Ready to Apply?

If you think you’re the right person, please send your CV to [email protected]

We look forward to hearing from you!